Guest Service Agent (Spring/Summer)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent (Spring/Summer)

Fairmont Jasper Park Lodge

Guest Services Agent (May-October)

First impressions are everything! As a Guest Services Agent with Fairmont Jasper Park Lodge you have the opportunity to provide a warm and welcoming experience for our Guests. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

Rate of Pay: Starting at $17.45 per hour. Full rate after one year is $19.57 per hour.

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcome, check-in and check-out guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Process and balance postings for each shift
• Maintain Company issued float and balance for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies
• Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
• Other duties as assigned

• Related work experience in the hospitality/service industry required
• Previous Front Office experience an asset
• Previous Property Manager, ResView, and Microsoft applications experience an asset
• Excellent organizational, written and verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Sitting: 0-1 hrs/day
• Walking: 7-8 hrs/day
• Standing: 7-8 hrs/day
• Bending/Reaching: 0-3 hrs/day
• Pushing/Pulling: 0-3 hrs/day
• Physical effort: medium, required to lift up to 50lbs
• Environmental stress: busy atmosphere