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Accor Hotels
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Guest Service Associate - Front Office
Industry : Hotels & Resorts
Department : Front of House
Location : Mumbai, India
Level : Staff Line level
Posted : 12 Jul 2022
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ37032
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-05
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Service Associate - Front Office
ibis Mumbai Airport
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Control room inventory and assign room per guest needs.
- Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
- Ensure to handle the luggage in a courteous and efficient manner.
- Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
- Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
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