Guest Service Center

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Center

Novotel Tangerang

Job Description

• Consistently offer professional, friendly and engaging service
• Process all external and internal calls either by redirecting or assisting the caller
• Take ownership of the caller's request and ensure follow up according to the hotel's standards
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel
• Keep up to date on Hotel and local information, ensuring knowledge of all departments
• Process Room Service orders & Room Reservation, confirming accuracy
• Handle guest concerns and react quickly, logging and notifying proper areas
• Have full knowledge of the hotel's emergency procedures
• Follow department policies, procedures and service standards

• Previous room service order taker, reservation experience preferred
• Computer literate in Microsoft Window applications
• Strong English communication skills both verbal and written
• Strong interpersonal and problem solving abilities
• Service focused personality and passion for hospitality
• Ability to work with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• International working ambiance
• Attractive salary package
• Working with positive mindset colleagues