Guest Service Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Manager

Ibis Styles Bali Legian

Job Description

Responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

The Guest Service Manager will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.

Work Experience

Has operational management experience with strong Rooms and / or F&B background or experience in a similar capacity

High degree of professionalism with strong understanding of hotel operations and business acumen

Excellent reading, writing and oral proficiency in English language

Strong working knowledge of MS Excel, Word, & PowerPoint

Strong leadership, interpersonal and training skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Benefits

National and International Opportunities in ACCOR group.

Talent benefit card offering discounted rates in Accor worldwide for you and your family.

Learning programs through our Academies designed to sharpen your skills.

Career development opportunies with national and international promotion opportunities