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Accor Hotels
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Guest Service Manager
Industry : Hotels & Resorts
Department : Front of House
Location : Da Nang City, Vietnam
Level : Management
Posted : 06 Jul 2022
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ12681
Employment Type: Permanent
Job Type :
Validate Through : 2022-09-11
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Service Manager
Pullman Danang Beach Resort
Job Description
- Contribute to overall operational efficiency by performing relevant duties as assigned. - Use your supervision skills effectively to encourage and motivate staff.
- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
- Establish good public relations with all guests.
- Provide guests with the most accurate and up to date information at all times.
- Train and develop other welcomers in the team
- Reports directly to the Front Office Manager and have dotted line with the Quality & Attitude manager
- Assist in maintaining a close working relationship with all Departments of the Hotel.
Work Experience
- English fluently and relevant degree. Computer proficiency, Fidelio /Opera knowledge is essential.
- At least 1 year experience handling all Front Office functions.
- Ability to work in a computer based, multi-task environment.
- Team spirit.
- Enthusiastic.
- Spontaneous and empathic.
- Good listening skills and ability to anticipate.
- Good presentation, confident speaking skills.
- Dynamic
Benefits
As Labor Law
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