Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Service Officer

Industry : Hotels & Resorts

Department : Front of House

Location : Singapore, Singapore

Level : Staff Line level

Posted : 07 Feb 2022

Job Role : Guest Services Associate

Recruiter : Accor Hotels

Job Ref : HOZ96940

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-07

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Officer

Grand Mercure Roxy Hotel

Job Description

- Perform check in, check out and room change procedures and ensure all data are entered into the hotel systems.

- Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

- Attend to guest's complaints, enquiries and requests in a timely and courteous manner.

- Ensure that the front desk work area is kept clean and in an orderly state at all times.

- Perform any other tasks as assigned within reasonable means.

Work Experience

- Minimum GCE 'N', 'O' Levels or Diploma in Hotel Management/Business

- Previous Front Office experience in a similar environment will be a distinct advantage

- Working knowledge of Opera is preferred

- Customer oriented with a courteous disposition