Guest Service Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Supervisor

M\u00F6venpick Asara Resort and Spa Hua Hin

Job Description

• Is present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest comments and complaints, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Organise the host-ables for optimum effectiveness
• Knows the behaviours patterns of regular guests and issues instructions to the different teams within the department
• Organises and supervises the preparation of point of sale accordingly to activity forecasts as Reception and F&B
• Ensure that reference standards are properly applied
• Check the sales materials are well presented
• Sound knowledge of both F&B & reception POS
• Is in contact with other departments and ensures that information circulates smoothly between them
• Is responsible for consistency and coherence between F&B and reception teams on shift
• Ensures that all brand reference guidelines are correctly applied at all times
• Promotes the use of receptionists, ensure people are well suited to their jobs and that roles are properly understood both by themselves and other hotel personnel
• Ensures that guests are followed up and offered appropriate services of a high standard
• Supervises the front of house operation of F&B outlets and reception departments organisation and operations during shift
• Initiates new projects, coordinating implementation and follow up

• Experience in position at least 2 years
• Good Supervisory and leadership skills
• Good in English Communication
• Experience in using OPERA programme will be advantage
• Skillful in computer use and Ms.office programme

• Employee benefit card offering discounted rates in Accor hotels worldwide.
• Opportunity to grow within Accor in the region and cross the world!
• Develop your talent through learning programs by Academy Accor.
• Ability to contribute to local community and make a difference through our CSR activities, like Planet 21.