Guest Service Team Leader

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Team Leader

Ibis London Heathrow Airport

Job Description

Are you an extraordinary talent? Then join us at Ibis London Heathrow Airport!

We are looking for a Guest Service Team Leader to join our dynamic team.

What will you be doing?

• To distribute meals and drinks to guests and to check quantities and presentation based on the order taken.
• To clear, clean and lay tables and check the state and cleanliness of crockery, cutlery and glasses.
• To be able to work in all F&B Department
• To take part in the preparation and cleaning of the restaurant/bar.
• Interfaces with all departments as necessary (Restaurant, Pub, Kitchen).
• Ensure full knowledge of the menu and services available to Guests with the incorporation of the Good to Great 5 basics on the daily routine.
• To provide a high level of guest comfort and service following Good to Great guidelines
• Ensure the service regulations of the hotel are applied.
• Preparation of the restaurant/bar and breakfast buffet.
• Preparation of the restaurant dinner buffet included presentation and food quality.
• To adhere to all Health & Safety and Food Hygiene regulations as set by the company
• To maintain good working relationships with other hotel departments and team.

• Previous Customer Service Experience.
• Cash handling experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.
• Well organised.
• Team spirit.

• Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
• Bonus break 2 complimentary stays in our hotels in UK
• Friends & Family Rates.
• Pension Scheme.
• Childcare Voucher Scheme.
• Cycle to Work Scheme.
• Staff Uniforms Provided.
• Free meals on duty