Guest Service Team Member(Food and Beverage)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Team Member(Food and Beverage)

Athens Capital Hotel - Mgallery Hotel Collection

Job Description

Position

- Behaves and acts in an exemplary fashion, embodying the brand mindset

- This is a multi-skilled role incorporating both Front Office and Food and Beverage Duties in line with the business demands

- You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands on role

- Welcomes guests and fosters customer loyalty though his/her friendly manner

- Handles and resolves any guest complaints

- Provides guests with a single point of contact throughout their stay

- Ready to assist at any stage of the guests stay

- Working in the Food and Beverage outlets including Breakfast, Bar, Lunch and Dinner

Work Experience

Customer Relations

- Provides a friendly and personalized welcome for guests

- Offers an attentive service to guests, adapting to each guests specific requirements

- Heeds any remarks made by guests and ensures follow-up

- Promotes the hotels F&B and leisure offers

- Conveys the image of the hotel and the hotel brand

- Fluent in Greek and English, written and spoken.

- Good Knowledge of French would be an asset.

Professional techniques / Production

- Informs guests about the formalities, any special conditions relating to their stay and the services available

- Handles phone calls and Reservations

- Applies the procedure of internal audit

- Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the Guest Services Team

- Handle reservations

- Serve in all Food & Beverage areas

- Be familiar with the local area and ready to recommend local services to guests

Hygiene / Personal safety / Environment

- Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations

- Respects instructions and safety guidelines for the equipment used

- Applies the hotels security regulations (in case of fire etc.)

- Respects the hotel commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)