Guest service team member

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest service team member

The Harlow Hotel By Accor

The Harlow Hotel by AccorHotels has 119 bright, spacious, and comfortable rooms and is ideal for guests in the area on business or leisure.

We are currently seeking for Guest services team members. We are looking for someone who is dedicated and creative, has some exprience dealing with people and always Smily !
Main responsibilities Reception - Check in and check out guests on fols and fols mobile
- Taking payments, doing your daily banking / payment reconciliation
- handling and replying to guests requests (by email, phone, face to face)
- handling guests complaints
- providing reporting as per required
- complying with financial procedures Kitchen - Cooking (breakfast, dinners, lunches, conferences, parties...)
- Cleaning in and out the kitchen
- Placing orders
- Following and complying with the HACCP regulations
- filling in documentations as required
- Respecting C-19 job description
- Stock counts
Food and beverage - Serving the guests (restaurant, bar, conference...)
- Respecting HACCP rules
- Taking payments, doing your daily banking / payment reconciliation
- handling and replying to guests requests (by email, phone, face to face)
- handling guests complaints
- providing reporting as per required
- Respecting C-19 job description
- complying with financial procedures (bar stock control, Discounts / deductions)
- Refilling the stocks

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/

Contact: Emilie Dengremont-Marceau HB542-GM@accor.com

Internal Description

Description - Internal

The Harlow Hotel by AccorHotels has 119 bright, spacious, and comfortable rooms and is ideal for guests in the area on business or leisure.

We are currently seeking an experienced Head Chef to lead and manage the Kitchen team of our corporate hotel. We are looking for someone who is dedicated and creative, has extensive experience in the food industry, a culinary degree, and leadership skills.

As Head Chef, you will be responsible for all aspects of the day-to-day running of your kitchen including:

• All food production, stock management & wastage
• Compliance with all statutory regulations and legislation
• Staff training & retention
• Food safety & hygiene
• The kitchen budget and GP

The ideal candidate will be hands on, solid all-round chef with a real passion for Modern cuisine whilst being creative with local ingredients and should have a good understanding of kitchen management
Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/

Contact: Emilie Dengremont-Marceau HB542-GM@accor.com