Hotels & Resorts
Front of House
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Salary Range (monthly):
USD 1 to 2,000
Salary Description: Competetive Salary Offered
Job Description For Guest Service Team Memeber
Novotel Cardiff Centre Hotel
We are looking for a Front Office Team Member to join the team at Novotel Cardiff Centre
This is what your main role will be (list non-exhaustive) :
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
- customer service orientation
- attention to detail and accuracy
- ability to multitask and prioritize
- effective verbal and written communication skills
- ability to handle stress and stay calm under pressure
- conflict resolution skills
- flexible regarding work schedules Benefits
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service