Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Service Team Memeber

Industry : Hotels & Resorts

Department : Front of House

Location : Cardiff/United Kingdom

Level : Staff Line level

Posted : 07 Feb 2022

Job Role : Other Role

Recruiter : Accor Hotels

Job Ref : HOZ5277

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-07

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Team Memeber

Novotel Cardiff Centre Hotel

Job Description

We are looking for a Front Office Team Member to join the team at Novotel Cardiff Centre

This is what your main role will be (list non-exhaustive) :

Duties

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors

Work Experience

- customer service orientation

- attention to detail and accuracy

- ability to multitask and prioritize

- effective verbal and written communication skills

- ability to handle stress and stay calm under pressure

- conflict resolution skills

- flexible regarding work schedules

Benefits

- Pension Scheme

- A Discount Card to be used in Accor Hotels Worldwide

- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)

- Training & Development

- Additional holidays with service

- International Development Opportunities

- And more: recommend a friend scheme; Employee Advisory Service