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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Housekeeping Attendant
Industry : Hotels & Resorts
Department : Housekeeping
Location : Dubai, United Arab Emirates UAE
Level : Staff Line level
Posted : 12 Dec 2022
Job Role : Housekeeping Attendant
Recruiter : Accor Hotels
Job Ref : HOZ79367
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2023-04-26
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Housekeeping Attendant
Sofitel Dubai The Obelisk
The Position
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel's standards for cleanliness and presentation.
KEY ROLES & RESPONSIBILITIES
- Cleans and maintains areas of responsibility according to set standards and procedures
- Replenish guest supplies
- Ensure guests requests are promptly and courteously met
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness and repair
- Maintain a section room report as well as a daily productivity report
- Attend daily briefings with supervisor and takes on daily assigned tasks
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints, reporting them to Supervisor immediately
- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Comply with hotel's health, safety and hygiene policy
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
- Fully understands the difference in guest levels (VIPs) and Room Categories
- Must adhere to all Lost and Found procedures
- Proper follow up of HK SOPs
- Must comply with all fire evacuation procedures and first aid trainings
- Must comply with Sofitel grooming standards
- To attend proper trainings and have best conduct at work
PERSONAL ATTRIBUTES
- Good organizational skills
- Good level of engagement with guests
- Good knowledge of Housekeeping Operations
QUALIFICATIONS
- Secondary education
- Good Housekeeping knowledge
EXPERIENCE
- Minimum 2 years experience in a similar capacity in a luxury hotel environment
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