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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Housekeeping Coordinator
Industry : Hotels & Resorts
Department : Housekeeping
Location : Ha Noi, Vietnam
Level : Staff Line level
Posted : 05 Jul 2022
Job Role : Housekeeping Attendant
Recruiter : Accor Hotels
Job Ref : HOZ56282
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-13
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Housekeeping Coordinator
Novotel Hanoi Thai Ha
Job Description
- Receive, record and transmit guest requests accurately
- Prepare and distribute various departmental reports
- Input accurate room status into system daily and investigate discrepancies
- Maintain and update administrative data
- Maintain key control and monitor lost properties
- Maintain work area in a proper state of cleanliness
- Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper
- Be familiar with Housekeeping positions and team members' job functions
- Maintain good relations with team members and other interfacing departments
- Ensures smooth handover of daily activities to the next shift
Work Experience
- Secondary / High school education
- Minimum 1 year of relevant experience in a similar capacity
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Working knowledge of MS Excel, Word, & PowerPoint
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Benefits
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world!
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
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