Housekeeping Manager, Training & Recruitment

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Housekeeping Manager, Training & Recruitment

Fairmont Jasper Park Lodge

Housekeeping Manager, Training & Recruitment (Full Time Permanent)

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager, Recruitment & Training will inspire your team - not only to ensure an exceptional in-room guest experience, but also to grow their careers with Accor Hotels including Fairmont Hotels & Resorts.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Summary of Responsibilities:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Follow outlet policies, procedures and service standards
• Receiving all Housekeeping resumes from Talent and Culture
• Processing all approved applicants through the full interview process
• Facilitating departmental orientation and training of all new housekeeping colleagues
• Maintaining ongoing training program for Housekeeping department including refresher training for current colleague
• Ensure all employees are trained to work safely
• Progressive evaluation of staff performance in collaboration with Housekeeping Supervisors and Managers
• Establish and maintain constructive, supportive and professional colleague relationships
• Directly involved in operational training and continuous hands on coaching on property.
• Taking full ownership of all aspects of training and development of Room Attendants to maximize productivity, reporting of maintenance issues and all other initiatives.
• Assist in overseeing daily operations of the department in the absence of the Housekeeping Manager.
• Assist with the administration and management of Housekeeping operations
• Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures at all times
• Maintain the adherence to Fairmont brand standards
• Maintain and ensure in room furniture and equipment is in good working order and maintained
• Handle guest complaints and follow through on action required
• Assist in general office administration which includes payroll, scheduling, ordering supplies and inventory control
• Involved in all aspects of the Housekeeping operations & balance operational, administrative and Colleague needs
• Complete regular Guest Room Audits and providing associated feedback.
• Maintain and creating initiatives in support of our Brand constituents.
• Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Other duties as assigned

Your experience and skills include:

• Previous hospitality leadership experience required
• 3 years of Housekeeping experience, preferably in a 4 or 5 star property
• Human Resources / Training experience is an asset
• Strong organization and communication skills necessary
• Computer literacy in Property Manager, Excel, Word, Powerpoint and Birchstreet an asset
• Completion of Train the Trainer and Interaction Management an asset
• University/College degree in a related discipline an asset
• Must possess a meticulous eye for detail
• Demonstrated ability to lead in a cohesive and supportive team environment
• Must meet the minimum requirements on the Talent Meter for Managers & Supervisors
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Sitting: 2-3hr/day
• Walking: 5-6hr/day
• Standing: 1-2 hr/day
• Bending/Reaching: 1-2 hr/day
• Pushing/pulling: 1 hr/day
• Physical Effort: could be lifting up to 50 lbs
• Visual Effort: high
• Environmental Stress: busy atmosphere; indoors and outdoors work required in seasonal elements; high noise level; work with hazardous machinery

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued . We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

CWMR-2022