Housekeeping Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Housekeeping Supervisor

Miami

Position: Housekeeping Supervisor

Department: Housekeeping

Purpose: To ensure that the cleaning and servicing of guestrooms and appropriate guest contact areas meet the Novotel Miami Brickell standards. Supervises the Housekeeping Staff, check guest rooms, and assists the Executive Housekeeper with office administrative work.

Reports To: Executive Housekeeper

Essential Functions:

• Monitors the cleaning and servicing of guestrooms.
• Assigns special assignments as directed by the Executive Housekeeper.
• Reports and follows up any repairs or discrepancies of guest rooms.
• Ensures that all Guest Room Attendants have appropriate supplies and linens.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Ensures that the Guest Room Attendants' linen cart is neat and well organized.
• Ensures that linen closets on guest room floors are completely stocked.
• Responds to any guest inquiries and assists in expediting prompt service. Always greet our guests warmly with a smile, call them by name whenever possible.
• Ensures House Persons duties are being completed.
• Recycle at every opportunity (newspaper, glass bottles, etc.)
• Assist checking public areas and supervising public areas' attendants
• Knows and uses all Novotel Miami Brickell standards for the department.
• Communicate with Front Desk to expedite rush rooms.
• Inspects and prepares VIP and show rooms.
• Performs any special duties as assigned by management.
• Do daily written room inspection
• Ensures that linen closets on guest room floors are completely stocked, clean and neat
• Assist re training the team of houseman and room attendant.
• Responds to all guest requests appropriately. Always greet our guests warmly with a smile, call them by name whenever possible

Hotel Specific Essential Functions:

• Ability to complete Guest Room Attendant assignments (AM / PM / Turndown)
• Ability to relieve office duties as needed
• Greet Guests meeting the 10/5 standard
• Have knowledge of overall hotel facility and various services

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-WL1