Industry : Hotels & Resorts
Department : Other Department
Location : Issy les moulineaux, France
Level : Intern-Apprentice-Trainee
Posted : 21 Sep 2022
Job Role : Other Role
Recruiter : Accor Hotels
Job Ref : HOZ99686
Employment Type: Permanent
Job Type :
Validate Through : 2022-10-25
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
Accor SA Issy les Moulineaux
Accor is a world leading hospitality group consisting of 5,300 properties and 10,000 food and beverage venues throughout 110 countries. The group has one of the industry's most diverse and fully-integrated hospitality ecosystems encompassing more than 40 luxury, premium, midscale and economy hotel brands, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more.
Members benefit from the company's comprehensive loyalty program - ALL - Accor Live Limitless - a daily lifestyle companion that provides access to a wide variety of rewards, services and experiences.
Through its global sustainability commitments (such as achieving Net Zero Carbon emissions by 2050, global elimination of single use plastics in its hotels' guest experience, etc.), Accor Solidarity, RiiSE and ALL Heartist Fund initiatives, the Group is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity and inclusivity.
Ready to join the team?
About the role
Accor is looking for an intern to join the Digital Factory department, within the Voice of Customer team for 6 months, starting September, in our Paris office. Possibility to work remotely until 4 days a week.
The Voice of Customer team is in charge of User Research and User Insights activities.
In a context of increasing opportunities to interact with our customers as well as a growing volume of data, the User Insights Analyst's mission is to capture what customers say and feel when using our products (digital channels) and to translate their (real) expectations in a process of continuous improvement, in close collaboration with the guest and hotel insights managers as well as all the Product and Design teams.
What you will do :