Luggage Porter, The Savoy

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Luggage Porter, The Savoy

The Savoy

"Placing extraordinary people at the heart of memories made and stories told" Job title: Front of House Porter
Department: Guest Experience

Inspired & supported by: Senior Front of House Porter & Guest Experience Manager
Your purpose will be:
To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You will be accountable for:

• Ensuring the delivery, security and storage of guest luggage and belongings
• Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
• Working closely alongside the Front of House team to assist with a wide variety of guest requests
• Always putting our guests first

• To provide a seamless luggage service while assisting with the arrival/departure experience.
• To accurately record all guest luggage and to ensure it is handled and stored securely
• To engage enthusiastically in guest interactions demonstrating knowledge and personality
• To use correct lifting and carrying procedures
• To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
• To have thorough knowledge of hotel services, facilities and local area to share with our guests
• Polishing guest shoes
• Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
• Provide errand services for guests as requested
• Carry out wrapping and packing of parcels
• Sort the incoming mail and deliver to the designated areas
• To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
• When accepting a vehicle ensure relevant checks are carried out and recorded
• Other duties as specified by Guest Experience leadership

• The ability to prioritise and organise yourself
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
• Able to work under pressure and at high speed.
• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
• CAN DO attitude and able to adapt to changes
• Problem solving abilities
• Attention to detail
• Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
• Flexibility to work different shifts

• 1 year minimum experience in the hospitality industry preferred.
• Experience in valet parking

• Your passion for hospitality and your enthusiasm for what you do are clear for all to see.
• You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.
• Your glass is always half full and your positive energy is infectious.
• You are adaptable, and enjoy doing a variety of different things. You would never say 'it's not my job!'
• You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard
• You have an eye for detail and are committed to doing everything you can to get it right first time for our guests and colleagues
• You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience
• You are an expert in what you do best, and have the appetite to learn how to do new things
• You are self-motivated, and take ownership for driving your own performance , thriving on being trusted and being given freedom in how you do your job
• You work brilliantly with colleagues across the hotel so that we are one team delivering a seamless and memorable guest experience

• Being part of The Savoy family - our culture is unique!
• We will trust, empower and develop you to fulfil your potential
• You will benefit from training and development opportunities
• We have regular social events
• Competitive Salary and benefits including pension and life assurance
• Laundry services & dry cleaning for uniform
• 31 days of holiday (including Public holidays)
• Colleague restaurant
• Colleague gym facility
• Employee assistance program
• Cycle to work scheme
• Savoy Hotel discount, and discounts in Accor hotels
• And last but not least you will get to work with a team of EXTRAORDINARY people