Mini Bar Attendant

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Mini Bar Attendant

Pullman Lombok Mandalika Beach Resort

Job Description

Primary Responsibilities

Operation

- Embedded with the Value of Accor (Trust, Respect, Integrity, Performance and the spirit of Conquest) and the value

of Pullman (Commitment, Adaptability and Creativity) and also able to implement in day to day activities.

- Show the 7 (Seven) keys attitude (Be an Ambassador, Be Close, Be Flexible, Be Innovative, Work Across Dept,

Ensure Visibility and Legibility and Create a Balance)

- Behaves and acts in an exemplary fashion, embodying the brand mindset

- Welcomes guests and provides a high standard of service in the F&B point of sale

- Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour

Main responsibilities

Customer relations

- Provides a friendly and personalised welcome for guests through the telephone conversation

- Offers attentive service and adapts to any constraints guests may have

- Heeds any remarks made by guests and ensures follow-up

- Establishes good relations with guests, offering advice and fostering customer loyalty

Professional techniques / Production

- Completes the following tasks

- prepares the point of sale and preparation areas

- cleans and tidies the area and preparation areas

- Organises his/her work to suit fluctuations in numbers, events and guests

- Ensures the Cashiering report is balance after shift

- Pick up the phone before 3 phone rings and ensure telephone connection are available all the time

Commercial / Sales

- Is attentive to and respects guests' needs

- Helps increase customer loyalty through quality of service

- Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services

and latest offers

Management and administration

- Takes part in meeting the department's targets by respecting the procedures and internal audits applicable

in the hotel

- Helps manage crockery and appliances by avoiding breakages

- May be asked to help other co worker

Hygiene / Personal safety / Environment

- Ensures that the workplace remains clean and tidy and the safety of consumable goods by always

respecting HACCP regulations

- Respects the instructions and safety guidelines for the equipment used

- Applies the hotel's security regulations (in case of fire etc)

- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste

etc)

Other Responsibilities

- Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features

- Be well versed in hotel fire & life safety/emergency procedures

- Attend all briefings, meetings and trainings as assigned by management

- Report for duty on time wearing clean and complete uniform at all times

- Maintain a high standard of personal appearance and hygiene at all times

- Perform other reasonable duties assigned by the assigned by the Management of the Hotel

Work Experience

Knowledge and Experience

• Minimum Primary school education
• Additional certification(s) from a reputable Culinary school will be an advantage
• Minimum 5 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Benefits

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies and the opportunity to earn qualifications while you work

- Opportunity to develop your talent and grow within your property and across the world

- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21