Multi-Site Reception Team Member

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Multi-Site Reception Team Member

Ibis and Novotel London Greenwich

Job Description

We are currently looking for a Multi Site Receptionist at Ibis and Novotel London Greenwich, who is full of energy, has a great personality and takes pride in giving great customer service.

Your mission

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety
• Ensure professionalism and accuracy with information and billing during arrival and departure.
• Follow procedures for cash and security on front desk.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.

• Previous experience in similar roles is preferable.
• Friendly, approachable with excellent customer service skills.
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours.
• Must already have the right to work in the UK.

• £10.85/hour
• Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
• Free Bonus Breaks Voucher.
• Cycle to Work Scheme.
• Staff Uniforms Provided.
• Employee Support through confidential Advice Line 24/7.