Multi Skilled Team Member

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Multi Skilled Team Member

ibis Budget Edinburgh Park

Job Description

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
• Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism.
• Inform the guest of all the services available at the hotel.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Covers at reception, F&B, and other departments as required.
• Understand and comply with all health and safety regulations for the hotel.
• Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
• Attend to other duties as requested by Management and Supervisors
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders through POS system.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Any other reasonable request as required by your Supervisor or Hotel Management.
• Strive to optimize the occupancy rate, the average price per room and the turnover for the hotel and the hotels in the Accor group.
• Check the reports for Head Housekeeper and notify him/her of any discrepancies.
• Promoting company's ALL loyalty program.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.

• Previous Customer Service Experience.
• Cash handling experience.
• Previous Hotel experience in a similar room (Desired).
• Guest oriented, service minded, and attentive to details.
• Sparkling personality.
• Well organised.
• Team player spirit.

• Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
• Free Bonus Breaks Voucher.
• Friends & Family Rates.
• Pension Scheme.
• Childcare Voucher Scheme.
• Cycle to Work Scheme.
• Eye Test Vouchers.
• Staff Uniforms Provided.
• Employee Support through confidential Advice Line 24/7.
• Annual salary increased and bonus schemes.