We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Finance and Accounts
Location : Sheffield, United Kingdom
Level : Staff Line level
Posted : 07 Feb 2022
Job Role : Night Auditor
Recruiter : Accor Hotels
Job Ref : HOZ49421
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-03-07
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
Promoting company's ALL loyalty program.
Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
Competent in taking Reservations, upselling where possible to maximise on average room rates.
Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
Carries out night audit and daily closure.
Responsible for F&B 24/7 offering during night time and for breakfast set-up.
Ensures all areas public areas are cleaned.
Adheres to Accor All Safety cleanliness standards against COVID-19.
Works to meet hotel quality and financial targets.
Required to attend training sessions by company during day time.
Working hours include weekends and public holidays