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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.



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We Are Sorry Night Auditor - full time Job is not available anymore. Please click below to see other similar opportunities available on Hozpitality

Night Auditor - full time

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Industry : Hotels & Resorts

Department : Finance and Accounts

Location : Edinburgh, United Kingdom

Level : Staff Line level

Posted : 16 May 2022

Job Role : Night Auditor

Recruiter : Accor Hotels

Job Ref : HOZ76371

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-07-25

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night Auditor - full time

Ibis Edinburgh Centre South Bridge

Job Description

As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Auditor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
  • Complete the Night Audit and relevant reports in a timely manner
  • Ensure that the night porter checklist is complete
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary


Work Experience
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Flexibility to work night shifts


Benefits
  • Pension Scheme
  • A Discount Card to be used in Accor Hotels World Wide
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Additional holidays with service
  • International Development Opportunities
  • And more: recommend a friend scheme; Employee Advisory Service ;Meals on duty; Uniforms and dry cleaning; Eye care vouchers; Cycle to work Scheme and the list goes on...

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