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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Night Auditor
Industry : Hotels & Resorts
Department : Finance and Accounts
Location : Birmingham, United Kingdom
Level : Staff Line level
Posted : 02 Jul 2022
Job Role : Night Auditor
Recruiter : Accor Hotels
Job Ref : HOZ48757
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-12
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Night Auditor
Novotel Birmingham Airport
Job Description
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
The main focus of the job is:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Respond to guest enquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run End Of Day computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
.
Work Experience
- Ability to work night shifts
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
- Flexibility to work 4on - 4off shifts including weekends
Benefits
- Hourly rate: £11.08
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
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