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Accor Hotels
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82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Night Auditor
Industry : Hotels & Resorts
Department : Finance and Accounts
Location : Birmingham, United Kingdom
Level : Staff Line level
Posted : 05 Jul 2022
Job Role : Night Auditor
Recruiter : Accor Hotels
Job Ref : HOZ24507
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-16
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Night Auditor
Novotel Birmingham City Centre
Job Description
Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel.
This position is for a Night Auditor will welcomes the guests and provides support and leadership to all Front Office department as well as working closely and helping all hotel departments.
This 4-stars hotel has a 148 rooms and 8 meeting rooms and is located in the heart of the city centre.
Don't miss this exciting opportunity and apply today to be part of this amazing team and be our Night Auditor!
Please only apply if you have the right to work in UK!
PROFILE / PERSONALITY
- Provide a friendly and personalised welcome for our guests
- Offer an attentive and personalised service
- Handle any comments made by guests and ensure follow-up
- Convey the image of the brand and the hotel
OVERVIEW OF DUTIES FOR NIGHT AUDITOR
- Prepare all the documents required for end of the day
- Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
- Implement training programs for all employees, conduct induction and skills training
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach
- Be ready to assist at any stage of the guests stay, from welcome to farewell
- Promoting company's ALL loyalty programme
Work Experience
- Flexible with working hours is essential
- Good interpersonal skills, guest oriented and service minded
- Positive with a can-do attitude
- Good presentation and confident speaking skills
- Working knowledge of Microsoft Office
- Good listening skills and ability to anticipate
- Well organised
- Team Spirit
- Innovative
- Sales oriented
Benefits
- Working with a fabulous team that are at the heart of the hotel
- Free meals on duty and uniforms provided
- Accor F&B Discount at any Accor Hotel Worldwide
- Accor Friends and Family Rates
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Accor Development Program
- Additional holidays with service
- Cycle to work scheme
- Eye Tests
- Cycle to Work Scheme
- Double paid Bank Holiday
- Competitive Salary
- 28 days of holiday
And more: recommend a friend scheme; Employee Advisory Service; etc.
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