Night auditor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night auditor

Ibis Lincoln

Job Description

- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.

- Check that details of regular guests are updated using Guest History.

- Check and pass on all guest mail, messages and parcels promptly.

- To liaise closely with Housekeeping on information relating to rooms and lost property.

- To be fully aware of daily worksheet and ensure this form is used.

- To ensure guest registration forms are completed correctly, then the computer is updated accordingly.

- Ensure all account postings are accurate and necessary paperwork produced.

- Ensure an accurate cashiering balance is performed at the completion of shifts.

- Ensure security procedures are maintained according to policy.

- Report any safety hazards in the area.

- All complaints to be handled promptly and efficiently.

- Attend and participate in meetings and training sessions provided.

- Any other duties requested by the Night Manager.

- Ensure the correct welcome is given to all guests.

- Complete all audit tasks as specified by the Night Auditors checklist.

- To answer, as promptly as possible, all incoming calls.

- Ensure reports are distributed.

- Ensure all cash and credit is handled with related paperwork.

- Ensure necessary handover of information is passed on to the oncoming shift.

- Ensure any failures or inconsistencies noticed during shift are reported to the Duty Manager.

- Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.

- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.

- Perform any other duties within the employee's range of competence as required by management.

Work Experience

Customer service

Some computer knowledge

Basic Maths

Benefits

Pension

Possible 8.33% bonus

Stay at sister hotels

Free eye care