We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Sheffield, Andorra
Level : Staff Line level
Posted : 07 Feb 2022
Job Role : Receptionist
Recruiter : Accor Hotels
Job Ref : HOZ91075
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-03-07
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
Ibis Chesterfield Centre
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel.
Implement the Accor values and Accor customer vision to 'Offer the Best Service to Our Customers'
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.