Outlet Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Outlet Manager

Fairmont Winnipeg

Outlet Manager

• Passionate about guest interaction, food and beverage? As Outlet Manager, you will oversee the operation of the Velvet Glove Restaurant, the Lounge at The Fairmont, In-Room Dining, and Refreshment Center and will lead your team to create unforgettable Food & Beverage experiences for our guests.
  
  What is in it for you:
• Competitive benefits package
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage
• Opportunity to develop your talent and grow within Fairmont Winnipeg and over 5,000 properties with Accor
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Manage the structured day-to-day operation of the Restaurant, Lounge, In-Room Dining, and Refreshment Centre while maintaining a visible presence, supporting the service team, and building guest loyalty/recognition.
• Constantly seek out creative ways to improve service and overall F&B revenues and profitability.
• Ensure the ongoing professional development, growth, and satisfaction of all team members.
• Direct and assist in the development and implementation of innovative promotional and sales events.
• Work with the kitchen, stewarding, banquet, and hotel leaders to promote teamwork as a strong component of the daily service culture.
• Ensure the implementation and compliance of minimum standards as outlined in the Fairmont Food and Beverage Brand Standards, LQA, and Service Essentials.
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety, with active participation in the Health & Safety committee.
• Oversee the training and development of colleagues ensuring that they are informed regarding responsible service of alcohol and adherence to hotel and Company policies.
• Ensure that the Restaurant maintains a first-class and positive visual impact including ambiance, cleanliness, orderliness, decor, and service flows.
• Monitor and continuously develop Food & Beverage controls.
• Maintain a floor presence during a shift, greeting and interacting with guests.
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
• Supervise and direct service including tabletop presentation.
• Handle guest complaints in the most diplomatic & professional manner.
• Ensure food quality and 100% customer satisfaction.
• Up to date menu knowledge (breakfast, lunch, dinner, bar, and wine pairing).
• Monitor and control Silverware POS System in an appliance to guest checks and hotel reports.
• Monitor speed of service and exercise quality control for both food and beverage.
• Work to increase knowledge of the industry trends.
• Maintain safety by adhering to stated safety policies and handle guest and employee accidents.
• Ensure daily payroll is accurate and up to date.
• Effective performance management through focus on colleague development, training, problem resolution, maintaining up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism.
• Adhere to Health & Safety policy and ensure safe work practices are followed at all times.
• Adhere to the hotel's environmental policies and procedures.
• Demonstrate Service Promise Standards and Values.
  
  Your experience and skills include:
• Minimum 2 years Restaurant Manager Experience
• Degree in F&B or Hotel Management an asset
• Exceptional Wine, Beer, and Alcohol knowledge an asset
• Computer skills (Excel, MS Office software, and Silverware POS System)
• Business acumen: understanding of hotel financial reports
• Team player who is versatile and flexible with stress management skills
• Passion for guest service and excellent customer service skills
• Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail
• Ability to meet deadlines, work under pressure and work independently
• Ability to deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations and collect accurate information in order to resolve conflicts
• Ability to handle multiple tasks
• Strong leadership skills and the ability to motivate people
• Administer the operation in such a manner as to bring into effect the superior product and service expected from the outlet
• Oversee restaurant operations
• Articulate ideas and concepts easily and express point of view with confidence
• The ability to think "out of the box" and see the big picture
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leadership, effective communication, desire to provide exceptional customer service, and ability to improve the bottom line
• Good comfort level with Silverware POS system
• ServSafe certification required
  
  Your team and working environment:
• Fast-paced, upscale, luxury hotel
• Located right in the heart of the city
• 340 guestrooms and suites
• One Lobby Level dining room and lounge
• 21st Floor pool and gym

Visa Requirements: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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