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Accor Hotels
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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Reception/F&B Multi-Skilled Team Member Part-time and Full-time Positions
Industry : Hotels & Resorts
Department : Food and Beverage Service
Location : Bristol, United Kingdom
Level : Staff Line level
Posted : 13 Jul 2022
Job Role : Other Role
Recruiter : Accor Hotels
Job Ref : HOZ58071
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-10
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Reception/F&B Multi-Skilled Team Member Part-time and Full-time Positions
Ibis Bristol Centre
Job Description
- Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
- Inform the guest of all the services available at the hotel.
- Ensure that the guest service is excellent so that he/she will return to the hotel.
- Responsible for the cashiering procedures in the department.
- Understand and comply with all health and safety regulations for the hotel.
- Covers at reception, F&B, and other departments as required.
- Establish good working relationships with the guests and visitors.
- Establish the daily accommodation report and register any cash transactions.
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
- Promoting company's ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Works to meet hotel quality and financial targets.
Work Experience
- Previous Customer Service Experience.
- Guest oriented, service minded, and attentive to details.
- Sparkling personality.
- Well organised.
- Team spirit.
Benefits
- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
- Free Bonus Breaks Voucher allowing you 2 night stays in Accor UK hotel up to 3 times per year.
- Friends & Family Rates.
- Pension Scheme.
- Childcare Voucher Scheme.
- Cycle to Work Scheme.
- Eye Test Vouchers.
- Staff Uniforms Provided.
- Health Care Cash Plan
- Employee Support through confidential Advice Line 24/7.
- Hourly wage of £10.19 per hour with annual increases.
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