Reception/Reservations Team Member (Part Time)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reception/Reservations Team Member (Part Time)

Novotel York Centre

Job Description

Novotel York Centre is 146 bedroom hotel with a swimming pool, restaurant & bar as well as conference facilities. We completed our full refurbishment and extension in 2019.

This position involves working in both reception and reservations. It will therefore provide a homogenous experience of the rooms division department; from pre-arrival to the departure of our guests.

Position Overview:

Prepares for and welcomes guest warmly and efficiently

Informs guests with all relevant information related to their stay

Makes reservations over the phone & via e-mail and handles all associated operations including payments and room allocations

Ensures all bookings have the correct information (billing, payment, special requests) and that appropriate correspondence is available

Manages late cancellations and no shows

Promotes the company's loyalty programme - Accor Live Limitless

Maximises every sales opportunity to reach & exceed departmental budgets

Communicates with the other hotel departments

Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them

Actively contributes to the departments quality and sales targets

Finds innovative ways to wow our guests at every opportunity

Ensures all required payments are taken at the right time

Understands the company guest satisfaction philosophies and incorporates them in their work

Work Experience

Previous experience in a reservations or hotel front office role is an advantage

The hotel uses the property management system FOLS

You will need to have good computer skills

We are looking for someone with the following attributes:

Passion for service

Warmth and empathy

Positive attitude

Creative & Flexible

Organised with autonomy

If you fit the bill, please apply online or send your application with cover letter to [email protected]

Benefits

Salary - £9.05 per hour

Attractive bonus scheme

Hotel and food & beverage discounts in Accor properties globally

Discounts with key partners (e.g. Europcar, Emirates, Eurostar, Nuffield Health)

2 free weekend breaks per year in the UK

Meals whilst on duty

Training with real perspective to develop within the company

A guest experience at the hotel once you're hired

Employee Advisory Service

Employee benefit card offering discounted rates at Accor's brand and partners

- And more...