Industry : Hotels & Resorts
Department : Front of House
Location : London/United Kingdom
Level : Supervisor
Posted : 07 Feb 2022
Job Role : Other Role
Recruiter : Accor Hotels
Job Ref : HOZ13302
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-03-07
Salary Range (monthly): USD 2,000 to 8,000
Salary Description: Competetive Salary Offered
Ibis budget London Barking
We are currently looking for a Reception Team Leader at ibis budget London barking, who is full of energy, has a great personality and takes pride in giving great customer service.
The Reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
You will undertake duty management shifts while on duty.
They contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
Consistently offer professional, friendly and engaging service.
Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed.
Assist the management team in all aspects of the department.
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
Assist guests regarding hotel facilities in an informative and helpful way.
Review arrivals, ensure that special requests are met and service is anticipatory.
Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
Assist in growing ALL program membership.