Reception Team Leader

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reception Team Leader

Novotel Edinburgh Centre

Job Description

Novotel Edinburgh Centre is looking for a Reception Shift Leader to join their team.

The reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.

They contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.

-Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.

-Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.

-Assist in conducting training for all Front Office employees.

-Direct daily front office operations.

-Greet and escort Very Important Guests (VIP's) and attend to their special needs as appropriate.

-Attend to credit problems.

-Supervise front cashiers and help out with accounting problems.

-Patrol and inspect public areas during evenings to make sure everything is in order.

-Control hotel duty keys and floats whilst on duty.

-Supervise and support of the Front Office team.

-Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.

-Ensure department policies and procedures are understood by all employees and observed in tasks performed.

-Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

-Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.

-Implement training programs for all employees, conduct induction and skills training.

-Perform any other duties as directed by the Front Office Management.

If you feel like you are the right candidate please apply here.

Work Experience

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work weekend and night shifts if it required

• Pension Scheme
• A Discount Card to be used in Accor Hotels World Wide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service ;Meals on duty; Uniforms and dry cleaning; Eye care vouchers; Cycle to work Scheme...