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Industry : Hotels & Resorts
Department : Front of House
Location : Edinburgh, United Kingdom
Level : Supervisor
Posted : 17 May 2022
Job Role : Other Role
Recruiter : Accor Hotels
Job Ref : HOZ17318
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-08-03
Salary Range (monthly): USD 2,000 to 8,000
Salary Description: Competetive Salary Offered
Novotel Edinburgh Centre
Novotel Edinburgh Centre is looking for a Reception Shift Leader to join their team.
The reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
They contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
-Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
-Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
-Assist in conducting training for all Front Office employees.
-Direct daily front office operations.
-Greet and escort Very Important Guests (VIP's) and attend to their special needs as appropriate.
-Attend to credit problems.
-Supervise front cashiers and help out with accounting problems.
-Patrol and inspect public areas during evenings to make sure everything is in order.
-Control hotel duty keys and floats whilst on duty.
-Supervise and support of the Front Office team.
-Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
-Ensure department policies and procedures are understood by all employees and observed in tasks performed.
-Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
-Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
-Implement training programs for all employees, conduct induction and skills training.
-Perform any other duties as directed by the Front Office Management.
If you feel like you are the right candidate please apply here.