Reception Team Leader

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reception Team Leader

Novotel Sheffield

Job Description

Reporting to the Rooms Division Manager you will :

Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.

Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.

Assist in conducting training for all Front Office employees.

Direct daily front office operations.

Ensure all reports are thoroughly checked

Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.

Implement training programs for all employees, conduct induction and skills training.

Lead the reception team in achieving departmental targets for ALL enrolment and customer satisfaction scores.

Provide efficient, friendly and professional service to all guests.

Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.

Work together with trust so that colleagues and management meet the goals of the department/Hotel.

Perform any other duties as directed by the Front Office Management.

Your responsibilities are included but not limited to this job description

Work Experience

Our Ideal candidate will have a strong knowledge of FOLS and successful previous experience working as a Reception Team Leader or a Receptionist in a busy hotel environment

Benefits

We believe great talent deserves great rewards! Therefore, we offer:

- Training and development opportunities

- Attractive annual bonus scheme

- Meals on duty

- Discounts at our hotels worldwide (we are in 100 countries!)

- Free stays at any of our Accor hotels throughout the UK & Ireland

And the list goes on; discounts with Europcar, Emirates, Merlin entertainment and Eurostar...

If you feel this is the perfect fit for you, do not hesitate to apply!

Rate of Pay £9.50 to £10.60 per hour.