Reception Team Member - £8.91/hr

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reception Team Member - £8.91/hr

Ibis Budget Heathrow Central

Job Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

As a reception team member, you will be supporting the Line Manager to deliver an outstanding customer experience every time through positive and passionate customer interaction so as to encourage customers to return. Shift patterns will include early shifts (7am - 3pm), Late shifts (3pm - 11pm), Night shifts (11pm - 7am) and weekends are our busiest time so only read on and apply if you can be available for these shifts.

• Customer experience: Provides an excellent experience for every customer through interaction and answering questions, including complaint resolution, resulting in great customer feedback and encouraging them to return
• Team work: Supports and encourages fellow team members across all departments to ensure a productive work environment and the perfect stay for our guests
• Cash and banking: General day to day cash and banking procedures and safety checks in line with audit compliance
• Maintenance reporting and equipment: Treats Accor equipment and stock as if it were their own and promptly reports maintenance issues to ensure a safe and enjoyable environment for both customers and team
• Safety and security: Completes regular fire and safety checks so as to provide a safe and pleasant hotel experience for customers encouraging them to return and recommend us
• Up-selling: Spots and converts up-selling opportunities so as to enhance a customers' experience whilst enabling the hotel to meet its commercial targets

• Creates and follows personal daily plans
• Reviews priorities on a daily basis
• Delivers on personal and performance objectives, actions and accountabilities

• Spots day-to-day problems that are getting in the way
• Finds a way to resolve present problems
• Escalates a problem if unable to sort it out

• Takes an interest in others and invests time to enquire and learn more
• Talks to people in a warm and friendly manner
• Listens to others and shows others that they have been heard

• Asks questions in order to understand the change required
• Helps others to understand the change and how it impacts on the day job
• Regularly revisits to make sure that the change is sustained

• Always works to the required standards
• If they see something that's not right, they fix it
• Does the little things that make a difference to our customers and our colleagues

• Listens to others and shows interest in what everyone has to say
• Treats colleagues and customers with respect
• Shares knowledge and skills with others and is open to feedback

• Works at the right pace focusing on the things that need to get done to create a great customer experience
• Suggests things that will improve the way we do things
• Understands the targets and what needs to be done to achieve them

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21