Receptionist

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Receptionist

ibis Styles London Southwark

Job Description

We are looking to recruit a Day and Night Multi Skilled Team Member to join our Front Office Team. You should possess excellent communication skills, with a good command of spoken English. The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You will have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way.

Specific Duties

• Ensure bookings are taken in a timely, accurate and professional manner;
• Manage all guest queries in a professional and courteous manner;
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling;
• Ensure all banking and cash handling procedures are followed;
• Ensure guests are looked after when they enter the hotel;
• Works with other departments on a regular basis to ensure guest satisfaction;
• Is knowledgeable about all areas of the hotel;
• Working environment kept clean, tidy and safe at all times in line with Health and Safety legislation;
• Other duties as assigned.

As a Receptionist, you will work shifts , any 5 days out of 7. Applicants must be able to work both individually and in a team.

Work Experience

• Previous experience working within a Reception environment preferred;
• Service focused personality is essential; experience is an asset;
• Skills and Knowledge;
• Strong Communication skills (verbal, listening, writing);
• Innovative;
• Pro-active and reliable;
• Able to work alone and within a team;
• Must be eligible to live and work in the UK.

Benefits

• Attractive Bonus Scheme;
• Discount card to be used in Accor hotels worldwide (Accor Bienvenue Card);
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C);
• Meals while on duty;
• Career growth;
• Recommend a friend scheme;
• Employee Advisory Service.