Relief Night Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Relief Night Manager

Fairmont Waterfront

Relief Night Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Waterfront. Showcase your interpersonal strengths as Relief Night Manager, where you will lead, train and recognize the overnight team in support of exceptional guest service!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $28.80

What you will be doing:

The Relief Night Manager works two shifts weekly fulfilling the Night Manager duties, and 3 shifts weekly as Night Guest Service Agent. They are also responsible for covering any vacation time the Night Manager takes

Night Manager Duties:

• Supervise, support and assist as required all of the nightly operations of the hotel
• Work with Security to ensure the end of day process for the Front Office, Restaurant, Lounge and in Room Dining Systems as well as restore their systems for the next day's operations
• Collect and prepare all of the materials required for Accounting audit
• Practice and maintain Fairmont standards and procedures
• Work with Security to ensure the safety and comfort of our guests
• Prepare for and execute the end of day process for both the Front Office and Food & Beverage systems and restore systems for the next day's operations
• Collect and prepare all of the materials required for Accounting audits

Night Guest Service Agent Duties:

• Ensure that the needs and expectations of our guests are met and exceeded
• Assist guests with registration and departure while delivering engaging service and complying with set Fairmont Standards
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Assist Night Manager in preparing and executing the end of day process for the hotel
• Work with the Night Manager and Security to ensure the comfort and safety of our guests
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Passion for Guest Service and Service focused personality is essential
• Previous experience in Night Audit/Front Office at a supervisory level
• Availability to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Must have the ability to handle a multitude of tasks and guest requests
• Prior experience working with Opera or a related system
• Should possess or seek certification in basic First Aid
• Must be available to work a variety of shifts including mornings, evenings, overnights, weekends, overtime shifts and split shifts
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Computer proficiency in a Windows environment, Word, Excel, PowerPoint
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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