Reservation Agent (6 months)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservation Agent (6 months)

Job Description

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Determine guest needs and quote the appropriate room and rate as per requirements

• Input booking information into the Reservation System

• Process amendments to reservations such as extensions, early departures, etc.

• Arrange accommodation, visas and activities for leisure, corporate & wholesaler's guests

• Record special billing arrangements for groups and conventions

• Coordinate and communicate with all other departments to ensure a smooth operation

• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in both Vietnamese & English language
• Proficient in MS Excel, Word, & PowerPoint

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.