Reservation Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservation Agent

ibis Gading Serpong

Job Description

We are seeking a motivated professional with a passion for service to join our dedicated Sales & Marketing Team as a Reservation Agent.

Job Description

• Respond to enquiries about hotel products and services by telephone and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler's guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

• Diploma or Bachelor Degree in Hospitality Industry
• Fresh Graduates are welcome.
• Minimum of 1 (one) year in Reservation consider as an advantage
• Proficiency in English (verbal and written), second language an asset
• Previous customer related experience preferred
• Previous REALTA experience an asset
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Attractive package.
• National and International Opportunities in ACCOR group.
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibilty activites, like Planet 21.
• Career development opportunies with national and international promotion opportunities.