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Accor Hotels
- 82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Reservation Executive
Industry : Hotels & Resorts
Department : Front of House
Location : Mumbai, India
Level : Staff Line level
Posted : 06 Aug 2022
Job Role : Reservations Agent
Recruiter : Accor Hotels
Job Ref : HOZ36592
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-06
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Reservation Executive
ibis Mumbai Airport
Main Purpose of the Job
Optimise Hotel occupancy, average rate and yield, successfully converting all reservation enquiries into materialised bookings and taking responsibility to attain the highest possible occupancy and average rate.
Key Duties
- Reporting to Front Office Manager of the hotel, in her absence to the Duty Manager.
- Promptly answer all requests for reservations and record them accurately
- Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, availability control
- Check no shows from previous day and give details to Duty Manager for processing and follow up
- Create group masters and update group information as it is received eg. Rooming list, arrival, meals, follow up on information if not received. Liaise with other departments to ensure group requirements and special requests are actioned
- Deliver and achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.
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