RESERVATION MANAGER

Salary Details

Salary Description: Competetive Salary Offered

Job Description For RESERVATION MANAGER

Sofitel Legend Metropole Hanoi

Job Description

MAIN DUTIES:

Administration

- Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.

- Conduct training for all staff

Training and Human Resources

- Be understanding and supportive, encouraging and helpful to all sub-ordinates.

- Have a good working relationship with all colleagues and employees of the Hotel.

- Reports directly to the Director of Sales & Marketing.

- Assist in maintaining a close working relationship with all Departments of the Hotel, especially Sales & Front Office.

Responsibilities & Means

- Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.

- Responsible for the daily organization of the section.

- Ensure efficient handling of all reservations.

Technical Responsibilities

- Contribute to overall operational efficiency by performing relevant duties as assigned.

- Use your supervision skills effectively to encourage and motivate staff.

- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.

- Establish good public relations with all guests.

- Provide guests with the most accurate and up to date information at all times.

- Follow-up "no-show" list and group wash-down daily.

- To prepare timetable planning and schedule days off for all Reservations staff.

- Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.

- To check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily.

- To supervise filing of all correspondence daily according to date/month/year.

- Co-ordinate all reservations input.

- To give current update on reservation trends and forecasts for current and future dates.

- Knowledge of detailed procedures in handling room booking.

- To report regularly on happenings of the section in the morning briefing at ....

- Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.

- Supervise provisions for commission.

Commercial Responsibilities

- Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.

- Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

Replacement and temporary mission

- To be flexible and willing when asked to fill in any areas where needed to help in emergency or difficult circumstances as assigned or required by Management.

- To be ready and responsible to perform any other duties as designated or required by Management from time to time.

Miscellaneous

- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

General Mission

- To assist Management in increasing the Hotel's profitability.

- To supervise staff within the section.

Health and Safety

- Ensure that all potential and real Hazards are reported immediately and rectified

- Be fully conversant with all departmental Fire, Emergency and Bomb procedures

- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

- Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

Confidentiality

- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy

- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

To be fully conversant with:

- Hotel fire procedures

- Hotel security procedures

- Hotel Health and Safety policy and procedures

- Hotel Facilities and attractions

- Hotel standards of operation and departmental procedures

- Sofitel Keys of Luxury and Appearance guidelines

- Sofitel "BE Magnifique" vision and its corresponding strategies

- Methods of accepted payment of the company

- Short and long term company marketing promotions

Work Experience

- Minimum 2 years experience

- Professional disposition with excellent communication and interpersonal skills

- Strong in Microsoft Office suite

- Fluent in English and Vietnamese (spoken& written)

Benefits

-Employee benefit card offering discounted rates in Accor Hotels worldwide + other offers.

-Develop your talent through learning programs by Academy Accor.

-Opportunity to grow within the property and across the world!

-Commercial experience in a top landmark hotel in Vietnam - solid reference for future employment opportunities