Reservation Support Consultant

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservation Support Consultant

Corporate Head Office

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

The travel industry is back and we want you to join us on this exciting journey!

The Accor Apartments & Realty hotel support and guest experience centre (ALLRes) is situated right in the heart of Surfers Paradise in our Corporate Offices. Our Reservation Support Consultants provide a critical link between the Guest, our Hotels that we service and the ALLRes team and are responsible for solving a variety of reservation and guest issues.

Our Support team is evolving and we want you to be part of our journey to create an industry-leading service! With Full Time and Part-Time positions available, we are looking for people who take pride in providing an impeccable customer experience and enjoy investigating and solving problems.

Why choose us?

• Work a rotating roster between 7AM and 7PM, and only 9-5 on Saturday and Sunday
• Hours of up to 38 per week
• Ability to earn uncapped bonuses on eligible reservations and monthly incentives to reward high performance
• Dedicated Assistant Managers and Coaches to help you learn more and earn more!
• Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed
• Discounted accommodation and food & beverage at our expansive range of hotels and resorts
• Access to our leading Learn Your Way training academy which leads to new and exciting career journeys with a leading hospitality business

• A can-do attitude! We have amazing coaches that can mentor you every step of the way to success!
• A confident candidate with a strong ability in processing and problem solving
• You thrive in a customer service environment and enjoy talking to internal and external stakeholders
• Ability to multi-task and utilise computer's and software packages such as Microsoft Office (Word, Outlook, Excel)