Reservations Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Agent

Sofitel Philadelphia at Rittenhouse Square

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the "in-place" to gather and mingle for Philly's finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Reservations Agent (Full-time)

What's in it for you:

• Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

• Using your exceptional people skills, to offer memorable Sales experiences over the phone with potential guests/clients and generate revenue by booking rooms while completing all Sofitel Brands Standards.
• You will offer warm and welcoming communication by phone, or in writing to our internal and external guests and assist with any special requests and provide the highest level of customer care, before, during and after their stay.
• You will manage reservation calls, field questions and respond to guests thoughtfully and independently. You will exercise good judgment and a strong intuition to anticipate the needs of each guest.
• You will collaborate with your team and the Sales department to assist where needed with group reservations; this role may call for you to wear "many hats", as well as maintaining your work area in a organised manner, properly handling credit card transactions, rooming lists, and so on.

• Passion for delivering personalized customer service and a strong commitment to creating the desired guest experience for all.
• Excellent written and verbal communication, organizational and problem solving skills. An ability to work under pressure while maintaining a sense of poise and professionalism.
• An ability to warmly and professionally engage with guests and show empathy over the phone.
• A positive, can-do, team player attitude. A strong desire to support and assist your department and other hotel colleagues, and help them navigate and overcome roadblocks and obstacles.
• A desire to learn and grow and a fast paced, chic, exciting environment!