Reservations Agent (Temporary)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Agent (Temporary)

Fairmont Waterfront

Reservations Agent (Temporary)
You are the beginning of an exceptional guest experience. At Fairmont Waterfront all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide will make our guests feel valued and reflect the exceptional experience to come.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Book and enter room reservation requests, enter rooming lists using the Property Management System
• Update reservations ensuring a flawless check in and check out process
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling guest rooms
• Recommend property facilities and assist guests with information and special requests
• Liaise with Sales and other departments as required
• Answer telephone and email inquiries in a timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Previous customer related experience required, guest focused personality is essential
• Previous Property Manager System experience preferred
• Computer literate in Mircrosoft Window applications required
• Strong interpersonal and problem solving abilities
• Availability to work a variety of shifts including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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