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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Reservations Manager & Revenue Analysis
Industry : Hotels & Resorts
Department : Front of House
Location : Dalat, Vietnam
Level : Staff Line level
Posted : 22 Apr 2022
Job Role : Reservations Manager
Recruiter : Accor Hotels
Job Ref : HOZ53784
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-08-02
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Reservations Manager & Revenue Analysis
Mercure Dalat Resort
Job Description
As our next Reservations Manager, you will:
- Lead our Reservations Team to ensure yield strategies are implemented and property targets are met.
- Go the extra mile to provide a memorable guest experience for every guest who contacts over the phone or in person about reservations
- Liaise with guests and clients about long-term securing contracts and making short-term reservations
- Answer phone calls with a positive attitude and a smile in order to always provide the best customer services experience possible
- Aide with guest inquiries about potential stays, the property, and local attractions
Work Experience
What we are looking for:
- Positive energy and a can-do attitude, with a genuine customer service focus and a dedication to always getting the small details right
- Someone looking to enter the hospitality field
- A fantastic team player who is additionally exceptional at working autonomously
- A clear communicator who is adequate at speaking English
- A person who is confident to communicate over the phone and who was good computer skills
Benefits
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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