Reservations Officer | เจ้าหน้าที่แผนกสำรองห้องพัก

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Officer | เจ้าหน้าที่แผนกสำรองห้องพัก

Mövenpick Siam Hotel Na Jomtien Pattaya

Job Description

Reservation Responsibilities

- Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

- Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

- Determine guest needs and quote the appropriate room and rate as per requirements

- Input booking information into the Reservation System

- Process amendments to reservations such as extensions, early departures, etc.

- Arrange accommodation, visas and activities for leisure, corporate & wholesaler's guests

- Record special billing arrangements for groups and conventions

- Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

- File and organize departmental documents, maintain stationery and office supplies for the department

- Prepare monthly staff attendance report for Payroll processing

- Perform duties and responsibilities in a confidential manner when applicable

- Report any equipment failures/problems & repair requests to Maintenance Department

Work Experience

- Diploma education

- Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing

- Excellent reading, writing and oral proficiency in English language

- Proficient in MS Excel, Word, & PowerPoint, Opera.

Benefits

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world.
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.