Reservations & Revenue Analyst Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations & Revenue Analyst Supervisor

Hotel Majapahit Surabaya MGallery

Job Description

Originally built in 1910 by the famous Sarkies brothers (who created Raffles Singapore), the Hotel Majapahit, with 139 rooms, is a classic landmark, where history blends with romance and elegance. Its graceful colonial architecture with immaculate landscaped gardens, combined with modern facilities and its famous Spa makes the Majapahit the preferred choice for the most discerning of travelers.

Do you enjoy creating memorable guest experiences? Join our team as our next Reservations Supervisor and build your career with Accor.

As our next Reservations Supervisor, you will:

- Go the extra mile to provide a memorable guest experience for every guest who contacts over the phone or in person about reservations

- Ensure the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations system

- Liaise with guests and clients about long-term securing contracts and making short-term reservations

- Answer phone calls with a positive attitude and a smile in order to always provide the best customer services experience possible

- Aide with guest inquiries about potential stays, the property, and local attractions

Work Experience

- Positive energy and a can-do attitude, with a genuine customer service focus and a dedication to always getting the small details right

- A fantastic team player who is additionally exceptional at working autonomously

- A clear communicator who is adequate at speaking English

- A person who is confident to communicate over the phone and who has good computer skills

Benefits

- Optimal employee experience

- Be a part of global community of hospitality industry

- Talent development opportunities within Accorhotels