Reservations Team Member

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Team Member

Novotel Liverpool Centre

Job Description

Takes reservations over the phone, by email or internet, and handles all associated operations

Increases and optimises room sales in line with the brand and hotel's sales policy.

Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team

Transforms a request for information into a potential reservation as soon as there is an opportunity

Presents the loyalty programme to customers; adapts the sales pitch to each customer

Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior

Handles reservations by applying the various step-by-step processes defined by the Signature Worldwide formula

Enters reservation details precisely and correctly

Confirms the reservation; takes care over written communications

Be Proactive in Identifying and communicating all sales leads to the hotel's Sales Manager.

Be motivated & encouraged to maximize selling opportunities by adding customer value at every opportunity, promoting the properties facilities.

Being aware of VIPs and show rounds and communicating to the other departments.

Keeping up to date departmental, hotel and company activities through daily communications including customer feedback and taking part in carrying out appropriate actions for improvement

Deal with any complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.

Carry out any reasonable requests as required by a member of management.

Work Experience

Preferably has 1 or 2 years' experience as a Reservations Agent

Knowledge of reservation and distribution tools

Knowledge of the hospitality sector

Must be standards driven and detail-orientated.

Computer literate: desktop applications and internet

Must have the ability to multi-task in fast-paced environment

Fluent in the national language

A second language would be a plus