RESORT MANAGER

Salary Details

Salary Description: Competetive Salary Offered

Job Description For RESORT MANAGER

Fairmont Sirru Fen Fushi Maldives

Job Description

Business Performance

- Support the annual budgeting process and financial forecast for the operations departments

- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines

- Analyze monthly P&L and month-end reports, identify deviation from business plan goals

- Gather and report financial information to the General Manager

Operation

- Develop, recommend, implement and manage the operational department's annual and long term goals

- Conduct daily briefing with management on current key activities

- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations

- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary

- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction

- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention

- Represent the Brand in projecting a credible image to the market, residents and colleagues alike

- Be present to personally welcome key residents and patrons, and entertain key accounts' representatives

- Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines

- Be visible around the hotel and show an active interest in our colleagues' welfare

- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner's representative

- Follow appropriate protocol in communicating with the appointed Owner's representative and keep the General Manager informed of such communications

Team Management

- Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

- Assist General Manager with interviews, selection and recruitment of operations departments management team

- Identify and develop team members with potential

- Conduct performance review and manages performance issues that arise within the operations departments management team

- Constantly monitor team members performance, attitude and degree of professionalism

Work Experience

Knowledge and Experience

- Bachelor's Degree from a reputable hospitality school preferred

- Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity

- High degree of professionalism with strong understanding of hotel operations and business acumen

- Excellent reading, writing and oral proficiency in English language

- Secondary Languages is a plus

- Strong working knowledge of MS Excel, Word, & PowerPoint

- Experience on an Island (Island logistics/Opera/MC/Trustyou)

Competencies

- Strong leadership, interpersonal and training skills

- Ability to lead expatriates and local colleagues effectively

- Excellent communication and customer contact skills

- Results and service oriented with an eye for details

- Ability to multi-task, work well in stressful & high-pressure situations

- A team player & builder

- A motivator & self-starter

- Well-presented and professionally groomed at all times

Benefits

To be Negotiate