Restaurant Outlet Manager (Breakfast of Evening Service)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Restaurant Outlet Manager (Breakfast of Evening Service)

Hotel St Moritz

Job Description

Reporting to the Food & Beverage Director, you will be responsible for the smooth running of the F&B shift, supporting the team within Hotel St Moritz signature restaurant Lombardi. You will be the go-to person for either breakfast service, or for evening service. You will be hands on, providing friendly and professional service while guiding and supporting the team.

Key Duties

• Oversee the smooth F&B service within the shift;
• Provide efficient, friendly and professional service to all guests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Perform the tasks of order taking and maximise sales opportunities through knowledge of products. Ensure accuracy by repeating order(s) to the guests.
• Be familiar & confident with our Food & Beverage offering.
• Provide quality barista service and occasional support behind our bar
• Plan, prepare, and hand over effectively to next shift
• Replenish all consumables at the end of your shift
• Coordinate between different sections of the Food & Beverage department and between other departments to ensure that preparations for all conferences and other activities involving Food & Beverage have been made;
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by Food & Beverage;
• Coordinate between different sections of the Food & Beverage department and between other departments to ensure that preparations for all conferences and other activities involving Food & Beverage have been made;
• Attend and actively participate in regular Food and Beverage meetings;
• Management and guidance of Food & Beverage team
• Prepare weekly and monthly forecasts and reports for your areas;
• Adherence to Emergency Communication procedures
• Adhere and ensure consistency of service delivery on Brand Standard guidelines
• Assist in the development of the Annual Business Plan and Financial Budget;
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Process stocktake timely and ensure procedures followed upon.
• Ensure that the Department establishes and maintains an ongoing quality improvement programme through use of Trust You and hotel guest questionnaires.
• Achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.
• Attend to major operational problems and needs promptly and positively including customer complaints, enquiries and requests.
• Maintain staff focuses on 'the Customer's need', individualising and personalising service where possible;
• Encourage and maintain customer feedback regarding product and services in the Hotel. Listen to and take action on this feedback.
• Implement Accor training initiatives.
• Support in people management including recruitment, onboarding, training, rosters, & performance management for team members.
• Achieve effective communication by briefing and debriefing staff,
• Establish and take all practicable steps to maintain safe working conditions and practices.
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for designated section and station.

• Minimum 2 years Food & Beverage waiting experience
• Strong communication skills
• Ability to develop and train others
• Positive and can-do attitude, with a flair for sales
• Willingness to learn and develop

• 'Work Your Way' - speak with us about your desired work life balance and make your perfect balance a reality - let us know if you prefer morning or later shifts.
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Uniform and Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.