RESTAURANT SERVER/ BARTENDER/ HOSTESS

Salary Details

Salary Description: Competetive Salary Offered

Job Description For RESTAURANT SERVER/ BARTENDER/ HOSTESS

SOFITEL LEGEND METROPOLE HANOI

Job Description

MAIN DUTIES:

Financial and Revenue Responsibilities

- Know the financial target (budget) of the outlet

- Is active and work hard to reach the budget

- Monitor the cost linked to the operations

Training and Human Resources Management

- Attend all monthly trainings

- Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues

- Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities

- Ensure full guest satisfaction at any time

- Develop customer loyalty and recognition

- Introduce and up sell any special events / promotions

- Gather guest feedback and report to outlet Supervisor or Manager in charge

- Report any complains / comments to the supervisor / manager in charge to ensure proper handling of the issue

- Work hard to satisfy any guest requests

- Report any good guest comments to the supervisor or manager in charge

Operational Responsibilities

- Ensure smooth and efficient service at any time

- Ensure high level of professionalism and friendliness towards the guests

- Report any special request to the supervisor or manager in charge

- Carry out the equipment with care

- Passionate for details

- Knows and ensure full follow up on the Sofitel brand standards in the daily operations

- Ensure constant cleanliness of the service area and back office

- Follows all instructions given by outlet manager and supervisors

- Fully apply in operations everything that has been caught during the training time

- Communicate to supervisors or manager in charge any guest complains

- Ensure cleanliness of the equipment used

- Set up tables as per given standards

Work Experience

- Minimum 3 years experience in the same position

- Solid foundation on client handling & business development

- Excellent communication and interpersonal skills

- Strong in Microsoft Office suite

- Fluent in English and Vietnamese (spoken& written)

Benefits

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.