Rooms Agent (Fairmont Ambassador Seoul)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Rooms Agent (Fairmont Ambassador Seoul)

\uD398\uC5B4\uBAAC\uD2B8 \uC570\uBC30\uC11C\uB354 \uC11C\uC6B8 (Fairmont Ambassador Seoul)

Job Description

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Rooms Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience.

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

- Process all payment types such as room charges, cash, checks, debit, or credit.

- Process all check-outs including resolving any late and disputed charges.

- Answer, record, and process all guest calls, messages, requests, questions, or concerns.

- Coordinate with Housekeeping to track readiness of rooms for check-in.

- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

- Supply guests with directions and information regarding property and local areas of interest.

- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

- Complete designated cashier and closing reports in the computer system.

- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

- Speak with others using clear and professional language; answer telephones using appropriate etiquette.

- Develop and maintain positive working relationships with others.

- Comply with quality assurance expectations and standards.

- Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

- Perform other reasonable job duties as requested by Supervisors.

Work Experience

- Any sorts of experiences in premium to luxury full service international hotel will be a benefit

- Ability to work under pressure in a fast-paced environment and focus attention on guest needs, remaining calm and courteous always

- Strong interpersonal, communication, and problem-solving abilities

- Highly organized, goal and results oriented, with proven ability to execute plans and manage change effectively

Benefits

- Employee benefit card offering discounted rates in Accor Hotels worldwide

- Develop your talent through learning programs by Academy Accor

- Opportunity to grow within your property and across the world

- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21